PRIVACY NOTICE
WHY WE PROVIDE THIS NOTICE
Senior Insurance Agency (“SIA”) respects the privacy and confidentiality of information provided to us when we assist you with Nevada Health Link Marketplace coverage. To provide application, enrollment, renewal, account-maintenance, or related services, we may need personal, financial, and other information about you and members of your household.
INFORMATION WE MAY COLLECT
Depending on the services requested, information may include demographic and contact information; household, tax filing, dependent, employer, and income information; Social Security number or other information used to authenticate identity; citizenship or immigration information; information relevant to eligibility; current or prior health coverage; tobacco use; plan selections; and payment information when necessary for enrollment.
HOW WE USE YOUR INFORMATION
We use your information to assist with your Nevada Health Link application, eligibility determination, plan selection, enrollment, renewals, account maintenance, authorized updates or corrections, and communications regarding your Marketplace coverage or requested services.
HOW INFORMATION MAY BE SHARED
When you authorize SIA to assist you, information may be entered into or accessed through Nevada Health Link and may be shared through the Marketplace with entities involved in eligibility and enrollment, as applicable. Nevada Health Link identifies insurance carriers, Nevada agencies administering relevant programs, CMS, the IRS, and certain tribal entities as possible recipients for specified Marketplace functions. SIA does not sell your personal information.
YOUR CHOICE TO WORK WITH AN AGENT OR BROKER
Nevada Health Link states that consumers may choose whether to share information with an enrollment professional. Before information is shared through Nevada Health Link, the consumer must explicitly designate the agent or broker through Nevada Health Link or its call center. Consumers may change or terminate that designation.
ACCESS AND CORRECTION
Nevada Health Link provides consumers access to their Marketplace information through the user portal. Consumers may review and correct application information directly, contact Nevada Health Link, or, when authorized, have a designated enrollment professional assist with corrections. Changes may result in a new eligibility determination.
PROTECTING YOUR INFORMATION
SIA limits access to consumer information to personnel who need it to perform authorized responsibilities and handles information in accordance with applicable privacy, security, and regulatory requirements. Nevada Health Link states that personally identifiable information is protected through operational, administrative, technical, and physical safeguards designed to prevent unauthorized access, use, or disclosure.
QUESTIONS OR PRIVACY CONCERNS
For questions about how Senior Insurance Agency handles information in connection with Marketplace assistance, contact us at (775) 829-9600.
OFFICIAL NEVADA HEALTH LINK PRIVACY POLICY
Review Nevada Health Link’s Privacy Policy.
For questions or complaints regarding the handling of personal information, contact the SSHIX Privacy Officer at privacy@exchange.nv.gov.
OFFICIAL NEVADA HEALTH LINK PRIVACY POLICY
This notice summarizes privacy information relevant to Senior Insurance Agency’s assistance with Nevada Health Link. It does not replace Nevada Health Link’s official Privacy Policy, available at NevadaHealthLink.com.